Investigations in Professional Standards

Investigations in Professional Standards

Professional Standards Investigations bring challenges and risks to Force reputations not found elsewhere in policing.

The Investigations In Professional Standards Course has been devised and is delivered by the former Heads of PSD of two separate UK police forces. It is aimed at all Professional Standards staff and managers and covers operational and strategic decision making, investigating complaints and misconduct as well as working with the IOPC and staff associations.

The course follows the path of a complaint/conduct matter from instigation to misconduct hearing and beyond, along the way equipping students with legal knowledge and the practical skills to ensure the best possible outcomes are achieved. It also covers the overlap with PRI/RPRP and the performance regulations to assist in dealing with those who need to reflect, learn and improve.

Professional Standards Training

Investigations in PSD training can be delivered for your organisation, at a venue of your choice at a time convenient to you.

Please contact us and our senior course trainer will be pleased to arrange a consultation.

Contact Sancus

Relevant and up to date – providing protection for your forces reputation

We find ourselves in times where poorly managed, or investigated, complaints or conduct matters make front page news and are particularly damaging to force reputations, as well as all those involved. This course will give students the knowledge and skills to conduct or manage robust, legal and transparent investigations. This ensures fairness in the process and the best possible chance of complainant satisfaction. An absolute must for every Professional Standards investigator or manager.

Our PSD courses have been updated to include all the changes to the PSD world arising from the new legislation which came into force on the 1st February 2020. Following on from delivering the national training on this legislation for the College of Policing, our PSD trainers have updated all our courses, to help forces embed the new processes, and create positive learning environments.

Bespoke Courses

We are able to tailor our courses to suit your organisation’s needs and the developmental needs of your staff. Recent examples of bespoke courses we have delivered include

  • Appropriate Authority Training Workshop – An exercise based training event focusing on the role and responsibilities of Appropriate Authority within a Professional Standards Department.
  • Communication skills for Complaint Handlers outside of Schedule 3 – Aimed at those personnel involved in ‘triage’ or ‘service recovery’ roles to give them an understanding of the best use of communication to engage positively with complainants and also their statutory responsibilities..
  • Refresher workshop – Is intended for those who have previously been trained and features an interactive exercise that leads them through all the regulations and guidance documents relevant to their work. It ensures PSD staff are kept up to date with new legislation and is a very effective CPD tool.

Courses run throughout the year, all around the country. Due to the positive response to them, and the resulting strong demand, early contact to register your interest and reserve places is recommended.

Alternatively, if you prefer, we are able to arrange bespoke PSD Courses throughout the country, either at your organisation or at a suitable venue nearby, and at a time that is convenient to you. This can bring cost savings and reduce the need for staff to travel out of force.

Our PSD course lead Ian Kennedy and can be contacted on 07814 904830 or email for further details.


PSD, Investigations in Professional Standards – London

"This was one of the best courses I have completed in operational policing. The trainers did so well to make,...
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Online PSD, Investigations in Professional Standards – Liverpool

"The course was delivered exceptionally well taking into account the difficulties of online training. I felt the trainers kept me...
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Investigations In Professional Standards – Liverpool

“Course was informative & I will definitely be referring to some of the slides from the Power Point going forward....
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Investigations In Professional Standards – Hampshire

“Really enjoyable course, steady pace, great venue and the trainers were simply brilliant!” – SE
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Investigations In Professional Standards – West Mercia

“The course was superb and well co-ordinated. Both of the trainers adaptability and flexibility to move the timetable around and...
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Investigations in Professional Standards SWP

“An excellent course well delivered by subject matter experts who simplified the complex legislation of the complaint and conduct arena.”...
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Investigations in Professional Standards – Norfolk

“Really useful course, especially so at the moment, given the recent changes in the regulations.” – NS “The course was...
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