• Who is the ‘Appropriate Authority’ in differing circumstances?
• What legislation underpins their decision making?
• What legislation needs to be considered at different stages?
• What options exist to achieve a timely and successful complaint resolution at the lowest appropriate level.

This course will empower delegates, providing them with a detailed understanding of the relevant and overlapping legislation involved; explore the requirements of the assessments that must be completed, how to record these assessments and the options available

• Enable delegates to identify who is capable of acting as an ‘Appropriate Authority’ and in what circumstances
• Provide decision makers with a framework on which to base their assessments
• Identify what decisions are required, and at what stage of the process, by the various Statutes and guidance
• Describe the options available to the decision maker
• Provide a framework on which to base assessment of a complaint
• Identify the options available to a decision maker
• Describe what makes an ‘ethical decision’

• Police Officers or Staff acting as ‘Appropriate Authorities’ designated by Chief Officers.
• Professional Standards Department investigators and staff.