Our lead Investigations trainer, Graham Jones, has just returned from presenting his course to delegates from GSK in Shanghai. One delegate has taken the time to update Graham after putting their newly acquired interview skills into practice,


I’ve done a witness interview with a XX today and I used the 9-box interview plan, which worked so well!  I cannot help to telling you how excited I am to see how effective and powerful this tool is!

Because the interviewee is a XX, who’s very busy; I intended to cover more questions in a limited time period.  I prepared myself to ensure I don’t miss any point.  So I drafted a question list in my usual way and drew the key topics and questions in the 9 box way, as well.  During the quite intense interview, I had limited time to gather my thoughts together and I found that through the 9 box model, it was so easy to pick up the topics and questions and run/control the interview in a fluent way.  Everything became so logical and even moving from topic to topic was so smooth.

Thanks for the great training you delivered.  Life is a journey of learning.  I hope I can learn more from you in the future.

All the best!  JZ