Policies
Privacy Policy:
Sancus Solutions Ltd does not disclose customers’ information to third parties unless we are required to by law.
All personal information received by Sancus Solutions Ltd is securely stored.
Sancus Solutions Ltd is registered with the Information Commissioner under the Data Protection Act 1998.
The information you provide may be used to keep you updated of other products, services and events unless you notify us otherwise; to opt out please send an email to enquiries@sancussolutions.co.uk subject ‘Opt Out’ this does not affect your statutory rights as a customer
Quality Assurance
Sancus Solutions are committed to ensuring that all aspects of our work are completed to the highest quality standard and in strict compliance with legislation and regulations. It is a condition of engagement that all personal identifiable information is processed in a safe and secure manner with access strictly restricted to colleagues who have a need to know.
Sancus ensures that the investigation is reasonable, helping the employer to mitigate against risks associated with an unfair process.
Quality Management Policy
At Sancus Solutions we operate a robust internal quality assurance system, ensuring that the consistency and accuracy of the services that we provide meet and exceed the needs of our clients.
The objectives of our quality assurance policy are to ensure that:
The delivery of quality training and development requires the deliverers to be suitably qualified, either by holding nationally recognised qualification(s) and/or, due to their knowledge and experience in their specialist field, they are considered subject matter experts (SME).
Quality Assurance Valuation
Sancus Solutions is committed to providing a high-quality experience to all its delegates and sponsors through the courses we provide and the range of professional services we offer. We encourage a positive environment in which informal contact and feedback from delegates and sponsors is welcomed and where complaints can be dealt with effectively. We evaluate all of our training delivery and professional services. We value and rely on this feedback to help us improve our services where necessary.
This feedback will be shared with the trainer so that they can reflect on their performance, consolidate good practice and if necessary, make appropriate changes to their content or delivery.
Both delegates and sponsors will be forwarded the respective evaluation documents following completion of the course.
Upon receipt and following evaluation of the completed documents the Management Team will supply the trainer with the results.
Our training staff play a significant role in the quality assurance and evaluation process and feedback from them is equally as important as that from our delegates/sponsors.
All trainers share the responsibility of identifying and recording instances of noncompliance or possible improvements. This is in order to both rectify any situation that may develop immediately and to prevent a recurrence. This may be due to a number of factors and can include instances involving equality issues, health and safety or where there is noncompliance on the part of the sponsor or individual delegate, or, any incident that the trainer believes may impact the effectiveness of the course or session being delivered.
In order to capture these observations all training staff are asked to complete a course evaluation which will be on line. This will be provided to you post delivery to Sancus Solutions as soon as is practicable following the completion of a course.
If, however, the trainer becomes aware of an issue that requires immediate attention, including Health and Safety and any safeguarding concerns, the trainer should take immediate action and alert the management team as soon as is practicable.
GDPR Privacy Notice
At Sancus Solutions we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We will retain and process personal data if you are:
Training Organisers & Deligates
By contracting to purchase training, or by attending when your employer has purchased training, you are agreeing to be bound by this policy. Any questions regarding this policy and our privacy practices should be sent to us. Our contact details appear at the end of this notice.
How do we collect information from you? We might collect data from you when you contact us, either on the telephone or via email.
What type of information is collected from you? Contact and payment details
How is your information used? We will use your information to administer the training product. This would include how we:
We may provide you with other services or seek your views and comments on the services we currently provide, or services which may be of interest to you.
Training – Consultants/Professionals
How do we collect information from you? We will collect information from you when you complete the registration process.
What type of information is collected from you?
How is your information used?
We review our retention periods for personal information on a regular basis. We will only retain your data as long as it is necessary.
We will never sell or pass on your details to third parties for marketing purposes.
If you are attending an accredited training course, we will need to share some of your details with the awarding body who currently are the CPD Certification Service. We will only share sufficient details for your accreditation to be processed and the certificate to be issued.
How you can access and update your information – The accuracy of your information is important to us. If you would like access to the data, we hold on you please contact us using the details at the end of this notice.
We will process personal data if:
OPCC Police Complaint Reviews
Sancus Solutions Privacy Notice – OPCC Reviews
At Sancus Solutions we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We will process personal data if:
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:
Your data protection rights
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact enquiries@sancussolutions.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
You can also complain to the Information Commissioners Office (ICO).
The ICO’s address:
How do I complain to a regulator?
Sancus Solutions are registered with the Office of the Information Commissioner as a Data Controller.
If you would like to complain about the way in which we handle data, please visit Information Commissioner’s Office
